Construction BUSINESS

Bank of Ireland has strategically appointed Niamh De Niese as the Chief Digital and Architecture Officer, marking a significant move to enhance its digital capabilities. In this newly established role, De Niese, formerly the Chief Digital Officer at Santander UK, brings more than 25 years of experience in banking, payments, and technology. Her responsibilities include driving the transformation of the Group’s systems and IT architecture, with a primary focus on improving customer experiences and streamlining internal processes.

De Niese’s role goes beyond immediate concerns of digital infrastructure, as she is tasked with exploring emerging technologies and assessing their potential impact on the Group’s future investments. This reflects the bank’s recognition of the rapidly evolving landscape of customer expectations and technological advancements. Her appointment is seen as crucial in achieving the organization’s strategic objectives and fostering stronger customer relationships.

Ciarán Coyle, the Bank of Ireland Group Chief Operating Officer, expressed enthusiasm for De Niese’s appointment, emphasizing the importance of continuous digital investment, innovation, and adaptability. Coyle welcomed De Niese to the Bank of Ireland, citing her deep industry experience as a major benefit to colleagues, customers, and shareholders. De Niese’s mandate extends beyond enhancing digital offerings; she will also play a vital role in instilling a culture of continuous improvement within the digital operating model across the Group.

Niamh De Niese’s appointment underscores Bank of Ireland’s proactive stance in navigating the transformative journey of the financial landscape shaped by digital advancements. With her seasoned leadership, the Group is positioned to embrace a future where innovation, customer-centricity, and operational efficiency converge, defining a new era in banking.