From our home office in Fort Smith, Arkansas, we support the sales offices/warehouses that stock Baldor products worldwide, selling to distributors and original equipment manufacturers in more than 70 countries. Baldor products are available from 50 sales offices/warehouses in North America and 26 offices serving international markets. These products are produced at 26 plants in the US, Canada, England, Mexico and China.

Quality begins and ends with each person at Baldor. We will continually improve quality to provide our customers better value (as determined by our customers) than any of our competitors.
Customer satisfaction demands us to assure that overall quality, and reliability continually improves. Each employee is personally responsible and is required to take ownership of his or her work, job, or service provided.

Our quality objective is to support our goals and our quality system in meeting the requirements of customers by delivering defect-free products and services to them on-time. To do this we must accept ownership of our work and participate in activities to continuously improve value.

Many years ago customers told us there are four areas (quality, service, cost and time) that contribute equally to their perception of Value. Value is the worth a customer puts on a product or service we offer, and it’s what he’s willing to pay for. It’s a formula each employee is trained on, and it’s incorporated into everything we do.
We want to increase Quality and Service in order to raise perceived Value in the customers’ mind. Customers perceive quality based on products that meet or exceed specific requirements. Perceived service is about how well we take care of customers – our availability, our accuracy and our responsiveness.
We want to decrease Cost and Time in order to also raise the perceived Value. The true cost of a product goes far beyond its purchase price. Total cost of ownership is measurable and includes not only the purchase price but also operational, downtime and repair costs over the life of the product. Time is also measurable. It’s important to always have a sense of urgency when dealing with a customer whether manufacturing a product, making a shipment, returning a call or or delivering information.